1. Overview: At JAVALAYA, we are committed to providing high-quality software training programs that help our students succeed. If, for any reason, you are not satisfied with your course, we offer a straightforward refund process under certain conditions. Please review our refund policy below.

2. Refund Eligibility: Refund requests are only eligible under the following conditions:

• Within 7 Days of Purchase: You can request a full refund if you cancel your enrollment within 7 days of your purchase and before accessing more than 10% of the course content.
• Course Not as Described: If you feel the course does not meet the description provided at the time of purchase, you may request a full refund within 7 days of the course start date.
• Technical Issues: If you encounter technical issues with the course material or access that cannot be resolved within a reasonable timeframe, you may request a refund within 7 days.

3. Refund Process: To initiate a refund request, please follow these steps:

1. Contact Support: Send an email to [[email protected]] with your full name, the course you enrolled in, and the reason for the refund request.
2. Review Period: Our support team will review your request within 3 business days. If you are eligible for a refund, we will process the refund within 10 business days.
3. Refund Method: Refunds will be issued to the original payment method. Please note that processing times may vary depending on the payment provider.

4. Non-Refundable Situations: Refunds will not be granted in the following circumstances:

• If the request is made after the 7-day period.
• If more than 10% of the course content has been accessed or completed.
• If the student has violated the academy’s code of conduct or terms of service.
• If the course has been completed or a certificate has been issued.

5. Course Transfers or Substitutions: We do not allow transfers or substitutions once a course has been purchased. However, if you are unable to attend due to extenuating circumstances, please reach out to us, and we will consider each case individually.

6. Special Offers and Discounts: Refunds will not be issued for purchases made using special offers, discounts, or promotional codes unless otherwise stated in the offer terms.

7. Changes to the Policy: We reserve the right to amend this refund policy at any time. Any changes to the policy will be communicated to students via email or updated on our website.

8. Contact Information: For any questions or concerns regarding this refund policy, please contact our support team at:

• Email: [[email protected]]
• Phone: [9059860912]